BethV
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« on: September 27, 2006, 12:20:26 PM » |
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I bragged about proof buddy on a board I frequent, and one of the people went to check it out on my site and had a problem getting to the album in AOL, but when she went directly through IE she was fine.
Have you heard of this?
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Ryan Nutt
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« Reply #1 on: September 27, 2006, 12:31:22 PM » |
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It's new to me. What was the problem?
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Ryan Nutt
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« Reply #2 on: September 27, 2006, 12:44:41 PM » |
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I haven't used AOL since around version 3.0, so I may be way off here; but doesn't AOL use its own browser? If so, there may be a security setting in place that's preventing the session cookie from being stored. AOL is targeted to new or non-technical (not that either of those is a bad thing) computer users so maybe the default setting of the AOL browser is very restrictive. Just throwing out ideas  |
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BethV
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Posts: 14
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« Reply #3 on: September 27, 2006, 12:48:19 PM » |
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I sent her a PM asking if she got an error or if she just didn't get anything. I'll let you know. I'll have her check the security settings too.
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BethV
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Posts: 14
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« Reply #4 on: September 27, 2006, 01:04:04 PM » |
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Ryan,
She said she didn't get an error or anything, just wouldn't log in.
I mentioned what you said about maybe not being able to set the cookie.
Maybe an error message needs to be put in for those instances.
Thanks!
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Ryan Nutt
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« Reply #5 on: September 27, 2006, 01:10:38 PM » |
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I'll have to do some research, but I don't know off hand a way to check security settings of the browser to be able to throw an error. What you can do is edit the message that's returned on an invalid passcode to make mention of cookies needing to be enabled. It's in the file /user/define.inc.php.
Please let me know if it turns out to be a security issue or if anything else changes. It's the first time I've heard of this problem and with as many people who use AOL I would think it would have come up by now.
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BethV
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Posts: 14
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« Reply #6 on: September 27, 2006, 01:19:42 PM » |
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This was her reply to my suggestion of it being security settings.
"Not sure. I have my settings on default and I allowed popups from the proofbuddy site. I was not able to log into Ryans sample site either.
Shawn had the same problem and we both have different settings."
Thanks
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Ryan Nutt
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« Reply #7 on: September 27, 2006, 07:01:03 PM » |
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Does the 'invalid passcode' message come up - it'll be above the passcode box in the default theme - or does it just keep looping back to the login page without any message?
Also, please look under Admin -> Logins and see if she is showing up.
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BethV
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Posts: 14
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« Reply #8 on: September 27, 2006, 08:13:13 PM » |
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It just stays on the login page, no error message at all.
Yes, I can see the login attempts in the log.
I just had someone I know try it through AOL, and she said she normally doesn't have trouble browsing or setting cookies.
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Ryan Nutt
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« Reply #9 on: September 27, 2006, 08:19:30 PM » |
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Had a feeling that was going to be your answer, and actually glad it is because that narrows down the cause to the browser end of it rather than a server problem. Of course, it's still one I need to figure out  I've been looking around today working on a solution, but haven't found anything that's "for sure" the solution. I'll keep researching of course. |
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BethV
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Posts: 14
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« Reply #10 on: September 27, 2006, 08:21:52 PM » |
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Let me know if I can do anything else to help. Used to work Oracle support, so used to troubleshooting LOL
I don't have AOL loaded, but I know people who do so we can test it out. Definitely seems to be AOL's browser. 4 people now have had the problem, with varying security settings. Fortunately, they are all photogs or friends. I'm surprised no one else has mentioned this.
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Ryan Nutt
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« Reply #11 on: September 27, 2006, 08:46:20 PM » |
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I'm surprised no one else has mentioned this. Maybe there aren't as many AOL users as there used to be. But I'm surprised as well that this hasn't come up yet. If you set up a user account for them (Users -> Add / Edit, and then make sure to check an album), can they log in with a username and password? What happens if they try to login with an invalid passcode? Do they get an error message? |
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Ryan Nutt
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« Reply #12 on: September 27, 2006, 09:17:40 PM » |
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Never mind the last post, I think I know what's causing the problem. Try the following two patched files, after backing up your originals. index.php goes in the ProofBuddy folder and user-script-login.php goes in the /user/ folder.
Please let me know one way or the other if this works.
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BethV
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Posts: 14
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« Reply #13 on: September 27, 2006, 10:07:18 PM » |
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It worked! Thanks a bunch. What exactly was it if you don't mind me asking?
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Ryan Nutt
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« Reply #14 on: September 28, 2006, 05:15:40 AM » |
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When a visitor from AOL comes to your site they are really coming from multiple IP addresses. AOL accesses your site through a series of proxy servers to try and save bandwidth for them. The IP address was being used to track logins, so a different IP address caused ProofBuddy to think that the user wasn't actually logged in.
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